The Chartered Institute of Export & International Trade
Trade
The Chartered Institute of Export & International Trade faced skills gaps risking CRM adoption; by hiring and developing talent, they transformed ways of working, ensuring strong adoption and rapid benefit realisation.
Establish a capable technology team to support CRM adoption, develop benefits from new platform and ensure sustainability.
Gaps in partner delivery team and in-house skills posed major risks to solution adoption, benefits realisation and ongoing success.
Analysed key gaps, managed stakeholder budget holders, and ultimately, hired and developed new staff to address gaps.
Ways of working transformed through socialisation of the new ways of working and the introduction of previously missing skill sets. Ensured strong adoption curve, and rapid progression toward benefit realisation.
